Emergency Communications / Dispatch
Archuleta County Combined Dispatch Center
ACCDC Mission Statement:
- Committed to providing all citizens, visitors, and first responders with the highest levels of customer service, professionalism, compassion, and efficiency.
- Building trust within the community by providing prompt assistance, always striving for excellence, and ensuring necessary resources are allocated quickly and correctly.
- Working tirelessly to protect first responders' safety during all incidents and to remain consistently available to the public as a calm, capable, compassionate voice during their times of need.
The Archuleta County Combined Dispatch Center was established in 2009 in order to provide emergency communications and dispatch services for the community and first responders of Archuleta County.
ACCDC is located in Pagosa Springs and provides emergency communications between citizens and four responding emergency service agencies - Archuleta County Sheriff's Office (which oversees Animal Control, Office of Emergency Management, and Archuleta County Detention Center), Pagosa Springs Police Department, Pagosa Springs Medical Center EMS, and Pagosa Fire Protection District.
In addition to the agencies listed above, ACCDC can also contact Colorado State Patrol, Colorado Department of Transportation, Colorado Parks and Wildlife Department, U.S. Forest Service, Southern Ute Tribal Police and several other state and local agencies as necessary.
The ACCDC is staffed 24/7/365 to field calls from the public and dispatch the appropriate personnel to emergency and non-emergency incidents. The ACCDC staff consists of:
- 11 full-time and 2 part-time dispatchers, including:
- 4 Lead dispatchers
- 4 certified training officers
- 1 EMD (Emergency Medical Dispatch) coordinator/trainer
- 1 CCIC (Colorado Crime Information Center) coordinator
- Administrative Assistant
- Emergency Operations Manager
- Emergency Communications Director
Dispatchers maintain certifications in various industry disciplines, including but not limited to: APCO Emergency Medical Dispatch (EMD), American Heart Association CPR, and FEMA National Incident Management System (NIMS). In addition, dispatchers continue to improve their skills and knowledge with sector specific training courses and webinars to stay current with ever-evolving technology and the growing needs of our community.