Emergency Communications / Dispatch
Archuleta County Combined Dispatch Center
ACCDC Mission Statement:
- Committed to providing all citizens, visitors, and first responders with the highest levels of customer service, professionalism, compassion, and efficiency;
- Building trust within the community by providing prompt assistance, always striving for excellence, and ensuring necessary resources are allocated quickly and correctly; and
- Working tirelessly to protect first responders; safety during all incidents and to remain consistently available to the public as a calm, capable, compassionate voice during their times of need.
The Archuleta County Combined Dispatch Center was established in 2009 in order to provide emergency communications and dispatch services for the community and first responders of Archuleta County.
ACCDC is located in Pagosa Springs and provides emergency communications between citizens and four responding emergency service agencies - Archuleta County Sheriff's Office (which oversees Animal Control, Office of Emergency Management, and Archuleta County Detention Center), Pagosa Springs Police Department, Pagosa Springs Medical Center EMS, and Pagosa Fire Protection District.
In addition to the agencies listed above, ACCDC can also contact Colorado State Patrol, Colorado Department of Transportation, Colorado Parks and Wildlife Department, U.S. Forest Service, Southern Ute Tribal Police and several other state and local agencies as necessary.
The ACCDC is staffed 24/7/365 to field calls from the public and dispatch the appropriate personnel to emergency and non-emergency incidents. The ACCDC staff consists of:
- 11 full-time and 2 part-time dispatchers, including:
- 4 Lead dispatchers
- 4 certified training officers
- 1 EMD (Emergency Medical Dispatch) coordinator/trainer
- 1 CCIC (Colorado Crime Information Center) coordinator
- Administrative Assistant
- Emergency Operations Manager
- Emergency Communications Director
Dispatchers maintain certifications in various industry disciplines, including but not limited to: APCO Emergency Medical Dispatch (EMD), American Heart Association CPR, and FEMA National Incident Management System (NIMS). In addition, dispatchers continue to improve their skills and knowledge with sector specific training courses and webinars to stay current with ever-evolving technology and the growing needs of our community.
Emergencies: Dial 911
Non-emergencies (24/7): Dial 970-731-2160
- When to call 911?
In an emergency, dial 911. An emergency is any situation that requires immediate assistance from law enforcement, the fire department or an ambulance.
- A fire
- A crime, especially if in progress
- A car crash, especially if someone is injured
- A medical emergency, especially for symptoms that require immediate medical attention
- Does my phone number and address show up when I dial 911?
This is dependent on a lot of factors. To be sure we are sending help to the right location, 911 call takers will ask for your address and phone number, every time. They will also ask additional questions to assist responding units. These questions do not slow down response times and may include:
- The nature of the emergency
- Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency
The call-taker’s questions are important to get the right kind of help to you as quickly as possible. Be prepared to follow any instructions the call-taker gives you.
- Who do I call if my power goes out?
Thanks to La Plata Electric Association’s automated metering infrastructure, they usually know you have an outage as soon as you do. As such, there is no special action you need to take to report your outage. You DO still need to report your outage if you have opted out of this infrastructure. Call LPEA anytime, day or night, at 970-247-5786, and select option “5” on the upfront menu to report.
- Who do I call if I've lost my dog or animal?
All animals picked up by the Archuleta County Deputies are taken to the Humane Society located at 465 Cloman Boulevard. To check if your animal is there, call 970-731-4771. To report a lost dog or animal, please call our Dispatch Center at 970-731-2160